To qualify for a refund, items must remain **unused** and in **excellent resalable retail condition**. The intactness of all retail packaging is crucial for eligibility.

Please be aware that items not meeting the specified return policy criteria will be returned to the sender promptly.

🕒 Return Deadline

You have a **14-day notification period**, with an additional **16 days** from the date of receipt, totaling **30 days**.

📦 Packaging Requirements

• Your set must be in **pristine, unused condition**.
• Include **all original packaging**, including the outer brown card carton.
• If missing, use a **suitable replacement** for secure transportation.
• Ensure **branded inner packaging remains intact and undamaged**.
• Keep inner packaging **clean and free from parcel tape** to aid resale.
• Retain and reuse **corner protectors** if included with your chessboard.

📝 Include in Your Return

• Your **name, address, phone number, and order number** (if possible).
• Consider adding a **copy of your packing slip** for smoother processing.

📬 Return Address

CHESSMAZE UK Returns Department
Unit 3 Garners Lane, Shropshire, SY13 2NF

📮 How to Send

• Recommended: Use **Parcel Force** at your local post office or a courier service like **Parcel2Go** for competitive rates.
• Ensure the item is **well-insured** for the journey back.
• **Returns costs are not covered** by the company.

⌛ Refund Processing Time

Typically, refunds will be processed within **2-6 days** after receiving the **unused, good-condition item**.

🔄 Exchange Policy

If you wish to exchange your item, initiate a **refund first**, then place a **new order** for the desired item.

✅ Return Checklist

• Securely pack the set in its **original packaging**.
• Include your **details and the packing slip**.
• Safely **return the item**.

Once your return complies with these guidelines, your refund will be promptly processed.